Warranty

PREMIUM PERFORMANCE IS ESSENTIAL. NOT EXTRA.

Our cabinets come standard with quality feature that others treat as upgrades, including:

  • Premium Topcoat Finishing System: This smooth-to-the-touch finish is now 40% thicker, standing up to the tests of everyday life.
  • All-Plywood Construction: Our all-plywood cabinets endure moisture without warping or swelling.
  • Solid-Wood Dovetail Drawers: Sturdy solid-wood construction that withstands use for years to come.
  • Soft-Close Doors and Drawers: Kitchen life is quiet with our soft-close door hinges and drawer slides.
  • I-Beam Construction: Strong I-Beam construction protects our cabinets against the rigors of delivery and installation.

TESTED TO OUR STANDARDS. NOT THEIRS.

Our testing exceeds the rigorous standards set by the American National Standards Institute.

See how our testing process surpasses Kitchen Cabinet Manufacturers Association (KCMA) requirements.

TESTKCMA RequirementsOne Two One Requirements
Drawer Guide Drawers must survive 25,000 open and close cycles We test for 35,000 cycles.
Door hinge Door hinges must survive 25,000 open and close cycles We test for 35,000 cycles.
Chemical resistance After 10 different common household products are poured on the cabinet and left for 24 hours, there must be no staining or deterioration when each is wiped away. Same thing, but we test 38 other common products – from beet juice, butter, crayons and lipstick, to name-brand cleansers and drinks – to see how they affect our finish.
UV light Not required We expose stained and painted doors and frames to 400 hours of intense UV light – to be sure years of sun exposure do not create unreasonable color change.
Shrink and heat Cabinets are subjected to 120° heat with 70% humidity for 24 hours – to simulate the heat from cooking and extreme shipping conditions Same thing, but we raise the temperature to 160°

LIFETIME LIMITED WARRANTY

What is your warranty?

Masco Cabinetry, LLC, warrants One Two One cabinetry to be free of defects in material or workmanship for as long as they are owned by you, the original purchaser.

How do you make a warranty claim?

Please contact your local retailer from whom you purchased the product. If the retailer is not available, please write the address below or call 1-866-302-6652 and our expert Customer Care group will gladly assist you.

Masco Cabinetry, LLC

Warranty Department

P.O. Box 1055

Middlefield, Ohio 44062

USA

What does the warranty cover?

Masco Cabinetry, LLC, at its option, may elect to repair or to replace any One Two One product covered by this warranty. We are always innovating and actively seeking out ways to improve our product offering and to make your life easier. As such, some replacement parts are subject to availability, and may differ from those originally supplied.

What is not covered?

The natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood (we believe this is the beauty of nature and not a defect); products or parts purchased without a finish; wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, nonresidential use, or improper installation, storage, or handling.

To the maximum extent permitted by applicable law: This warranty does not cover indirect, special, incidental, or consequential damages, loss of use, or labor expenses in uninstalling or installing any material or parts, whether arising out of breach of warranty, breach of contract, negligence, tort, or any other legal theory, even if Masco Cabinetry, LLC has been advised of the possibility thereof. Masco Cabinetry, LLC disclaims responsibility for damages in excess of your purchase price.

This warranty excludes all industrial, commercial and business usage, whose purchasers are hereby extended a one year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of the warranty. Some provinces and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province. This warranty is not transferable.