FAQ

Can I purchase One Two One cabinets online or directly from the factory?

We work with select dealers who appreciate the power of a simpler, more personalized approach. We do not sell cabinets directly from the factory or online. Our dealers will provide the design expertise and service you deserve to bring your vision to life.

Once I place my order, when can I expect to receive my cabinets?

One Two One cabinetry is made to order for each customer. We call it a Kitchen-at-a-time (KAAT) In most cases, you can expect your order to take roughly four to five weeks (depending on geographic location and timing of your order). You can track your order online 24/7 and view its status or shipment.

Where can I get replacement parts, touch-up materials or polish/cleaner for my One Two One cabinetry?

We offer touch-up material in different forms, such as fill sticks, markers, aerosol cans and quarts of stain to meet a variety of needs. However, since we do not sell direct, this product must be ordered and purchased from your local dealer.

What wood materials are available from One Two One cabinetry?

We offer 13 door styles in cherry, maple, oak and rustic alder. Please browse our gallery of door styles featured under Our Products, or reach out to one of our qualified design professionals for a complete listing of door styles and available finishes.

How Much Do Your Cabinets Cost?

We offer inclusive, 4-tier pricing which means you enjoy lots of options at no additional charge. Choose any available wood type, finish or drawer front. You can even modify width, depth or height, all for the same price. In the event that you choose a custom color that is not available in our catalog, an additional fee will be applied to your order. Please visit your local dealer for more information.

What if my dealer does not have a sample, style or color that I’m interested in?

A local design professional can order door samples in almost any style, material, and color combination that we offer. Sometimes, you want a color that's a little different. Now, when that’s the case, you don’t have to compromise. We’ll match an array of Behr®*, Benjamin Moore®*, Sherwin-Williams®* or Valspar®* paint colors.   Once you have found a color that works for your space, lighting and personal style—we can deliver that color in a One Two One cabinetry kitchen.

How do I clean and care for my new One Two One cabinets?

Cleaning for your cabinets is a relatively easy process. For care and cleaning tips, please visit Cleaning & Care.

What is One Two One’s lifetime limited warranty?

Masco Cabinetry, LLC, warrants One Two One cabinetry to be free of defects in material or workmanship for as long as they are owned by you, the original purchaser. For a copy of the warranty and further details, please visit our warranty page.

Can I purchase a stain to coordinate the trim around my windows with my cabinetry?

You can order a stain through a local design professional. To identify the stain on your cabinetry, please refer to your purchase receipt or invoice number of your original order. This information is also included on a label attached to your sink base cabinet.

Where are One Two One products assembled?

All One Two One cabinets are assembled and inspected here in the United States in our facilities in Northeast Ohio.

How do I find an installer or designer?

Your local Dealer can recommend certified installers (general contractor), interior designers and kitchen designers. At One Two One, we believe it’s important that you work closely with the professionals to bring your vision to life and ensure a proper installation.

Can I purchase One Two One cabinetry for every room in my house?

One Two One cabinetry is available for the kitchen, butler’s pantry, bathroom, bedroom, office or library, great or family room, laundry and craft rooms, dining room, bedroom, bonus room, lower level kitchen, and entry way - basically anywhere in your home where you want beautiful customized furniture.

Can I purchase One Two One Storage Solutions to utilize with my current cabinetry?

One Two One offers many of our storage solutions as after-market installations or kits. However, sizes will be configured to be used in One Two One Cabinetry.